FAQ

The live stream list and basic member features are available immediately. Features that require special permissions, such as going live, can be used after receiving administrator approval.

We periodically collect and update external live stream information. Depending on the collection interval, the "On Air" or "Off Air" status may temporarily differ from the actual status.

If a broadcast meets multiple criteria at the same time—such as "Real-Time Popularity," "Newly Started," "Cumulative Popularity," and "LIVE+"—it may appear in each section more than once.

Please select a package from the Item Shop, enter your name as the payer, and make a deposit to the designated account. Once the administrator confirms the payment, the package and coins will be credited to your account.

Currently, the standard exchange rate is 1 coin per 1 won. If the number of coins awarded changes due to events or operational policies, a separate notice will be displayed on the purchase screen.

The minimum withdrawal amount is 10,000 Coins, and you must first register a withdrawal account in your name on My Page.

Coins deducted when a withdrawal request is made will be automatically returned to the member's balance if the request is rejected or canceled by an administrator, or if the member's account is canceled.

Only members designated by the administrator can enter the live chat. If a password is required, please make sure you've entered the correct one.

After logging in, you can change your name, nickname, and cell phone number on the "My Page" section under the "My Info" menu.

Please click the "Customer Service" button in the lower-right corner of the screen to submit your inquiry. If you need to attach an image, please make sure your personal information is not visible before sending it.